Refund policy

  • A return policy lays out:
    • allowed period for a customer to return an item.
    • List return requirements.
    • the conditions in which the returned items must be
    • if buyers need to receive products for return or not
    • buyer will receive cash or store credit as a refund
    • clarifying everything about the refund process
    • Keep the language simple and to the point in any fields related to the return process.
    • Disclose any fees associated with returns.
  • Three important Guarantees:
    • A-Z Guarantee (all products)
    • Replacement Guarantee (all products)
    • Customer Satisfaction Guarantee (all products)
  • Everything that is done for returning products should be done through one of these mentioned tabs:
    • manage returns
  • replacement or refund occurred while the product is faulty, or defective, or the product is discordant with its description for a period of 10 business days from delivery of the product.
  • In some cases, there is a restocking fee based on the order contents and quantities.
  • Non-returnable products are the ones labeled as non-returnable on the product detail page and are not eligible for returns. These products are eligible for a free replacement, within up to 10 days of delivery, in the unlikely event of the damaged, defective or different item being delivered to the buyer. (expensive or luxury products can be classified as non-returnable products)
  • Boxes or Packages used for delivery must meet the standards of the shipping company so that in case of any damage through shipping, the carrier/shipping company will compensate.
  • During shipping may these things happen:
  • Products become lost
  • Packaging or products inside become damaged
  • Products that are spilled in their packages
  • Products delivered with too much delay
  • The shipping carrier must compensate for all the losses, and damages through shipping. (by the way, before delivering the order to the shipping company, we take a video to ensure & guarantee the packaging and the product inside the package are both healthy & in a good condition and also send it to the buyer as evidence and avoid possible future disputes) (It must be clear that the product was not damaged while in seller's possession)
  • Packages reported as delivered by the shipping company that is being disputed by the recipient will be treated as a dispute between the shipping company and the recipient.
  • Top Reasons Why Customer Returns Happen:
  • The Customer Bought the Wrong Item
  • The Product is No Longer Needed after purchase
  • The product arrived too late
  • The Product Didn’t Match the Description
  • A Gift Purchase Was Incorrect
  • The Product Was damaged Upon Arrival or considered defective after delivery
  • The Merchant Shipped the Wrong Item
  • The Customer Engages in Return Fraud
  • Stock unavailability
  • 10-day return policy:
  • 10 days could mean that you have to return or replace the purchase within 10 days of receiving the items. It could also mean that you have 10 days to use a promotion or discount within the online shop.
  • Online-Shops aren't legally forced to give customers a refund unless the item is faulty
  • Generally, buyers can only return items explicitly identified as "returnable" on the product detail page & within the "return window" period.
  • While All in One does not have a specified return limit, it is safe to say that the company may take notice of buyers who return nearly every order or 5-10 returns per month or more. In this condition, we put the customer on the lookout for a warning from All in One.
  • When asked about All in One checking returns, the answer is yes, All in One does check returns, but the detail and severity of the check will depend on what the item was, whether it is a high fraud item, and whether the customer has a clean account, or whether the customer returns the bought items often.
  • Returned items are put through a detailed inspection process, and if the product meets our high-quality standards, the item is tagged as “new” and is re-listed for sale. Most returned products meet this bar and are put back on our digital shelves for other customers.
  • All in One typically does the final process of return up to 15 business days after the carrier/shipping company delivers the item to the All in One When completing the customer return process, we issue a refund based on the buyer's selected payment method.
  • In some cases, products that are returned without their original packaging will be rejected.
  • Return the item for free (without any shipping charges), if the return occurs within the allowed return period (within 7-10 days after receipt), the product is in new and unused condition, and also any kind of damages to the product are caused by the shipping company (The product is returned in original condition with brand's/manufacturer's box and all the accessories inside the packaging) (Restocking fees would no longer apply to any returns that were unused, undamaged, and on time)
  • In a return process that is not the seller's fault typically the buyer would be responsible for purchasing the return shipping label (which can also be provided in digital QR-Code format)
  • If the reason for the return is the seller's fault, the seller must pay for return shipping by providing the buyer a pre-paid return shipping label. Examples: The wrong item sent, defective item, item does not match its description, etc. in this condition the cost of return shipping will be deducted from the customer's refund.
  • We do not guarantee to process any cancellations that are not within 10 days after the receipt (call the customer support department, explaining the problem, can be fine) (don't forget the commitment of the company to the 3 above-mentioned guarantees) (In this condition in some rare cases, we accept the return, but we consider restocking fee based on the order contents and quantities can be fine)
  • We cannot exchange, replace, or renewed items unless they are defective or damaged.
  • In some cases, used or open-box items purchased from All in One Warehouse can be returned within 10 days of delivery.
  • (FAQ) (because of the possibility of many instances) Customer must try contacting All in One customer support and asking for an exception if possible, in this condition customer may be charged a restocking fee
  • If in some cases we have a non-returnable item that arrived damaged or defective, the customer can request a refund or replacement in the  My Orders (in this condition we have coupon card discount based on the customer order)
  • Once the item reaches our fulfillment center, allow for up to 15 business days for us to receive the goods and the final process for customer return. After the return is processed it may take 15 business days for the refund to show up in the customer's bank account statement (conditions for refund method should be chosen before because the time process directly depends on the method previously chosen by the buyer)
  • There should be an exact time policy for canceling an order) business hours Monday – Friday, Evening & Weekends Just because the refund time becomes clear for the customer) (After the return is processed it may take up to 15 business days for the refund to show on your payment card statement.)
  • Your Online orders will be refunded via the customer payment process when ordering.
  • In case of replacement do the following steps:
  1. Log into your All in One
  2. Find the relevant order.
  3. After that click on the tab Need to Resolve a Problem.
  4. Choose a problem type.
  5. Click on the tab customer support
  6. Click submit
  • Process a return request, Replacement Through the Website:
  1. Log into your All in One
  2. In the top right corner, click on the My Orders
  3. Find the order or items.
  4. Select Problem with an order. (Click Return or replace items next to an order) (Select a reason for your return or replacement and after that Select a refund method & explain your issue with the order and why requiring a refund)
  5. Select a shipment method
  6. Click Submit
  7. Click:
    1. Print label (can also be provided in QR-Code Format)

After these steps, we can choose one of these issues:

  • choose a drop-off location (that supports label-free, box-free returns or not, by the condition of the returned product). bring your code (whether it is in label format or QR-Code) and item to the drop-off location, and you're done.
  • All you need to do is write “RETURN TO SENDER” on the front of the envelope and put it back in your mailbox.
  • Customer can also drop their items at The …. Store which is under the contract of All in One company (in this condition fees are calculated according to the specified return product condition and above-mentioned policy)
  • Legally, once a customer has initiated a return, they are allowed 10 days to make the return. So any return label issued should last for at least 10 days.
  • Committing fraud in the return of products allows All in One company to pursue its right through the law
  • ALL IN ONE also uses a trackable delivery/shipping system to solve many problems